Delivery Policy

Delivery Areas

Kravrey currently offers delivery within selected Wellington suburbs only.
Delivery is not available outside our delivery zone.
If a customer enters an address outside our zone, delivery will not be available for that order.

Delivery Days & Times

Delivery Day: Wednesdays  
Delivery Window: Between 9:00am - 6:00pm 
Delivery times may vary depending on order volume, traffic, and weather.
Customers will receive a notification when their order is out for delivery.

Delivery Method

All deliveries are made directly by Kravrey (not via courier).
Orders are placed into insulated chiller bags to maintain safe temperatures.
If no one is home, the order will be left at the delivery address in the safest location available.
Kravrey is not responsible for orders once they have been delivered to the address provided.

Product Safety & Handling

Kravrey cookies may contain perishable toppings or fillings.
To ensure food safety:

  • Products are delivered chilled.
  • Keep cookies refrigerated at or below 5°C immediately after delivery.
  • Consume within 3 days of receiving your order.
  • You may bring cookies to room temperature before eating for best texture.
    However, do not leave cookies out for extended periods, especially if they contain dairy-based toppings or fillings.

Once delivered, customers are responsible for following safe storage and handling

Incorrect Addresses / Missed Deliveries

Kravrey is not liable for:

  • Incorrect or incomplete delivery addresses entered at checkout
  • Orders that spoil after being left at the provided address
  • Failed deliveries due to inaccessible properties, locked gates, or unsafe access

If the driver cannot safely access the property, the order will be returned to base and no redelivery can be offered the same day.
No refunds are provided for orders undeliverable due to customer error.

Delivery Fees

Delivery fees are shown at checkout and may vary depending on the suburb.
Fees must be paid at the time of ordering.
For custom deliveries outside the standard zone, email kravreycookies@gmail.com. Pricing will be quoted via email. Custom deliveries are approved on a case-by-case basis.

Weather & Transport Delays

Delays may occur due to:

  • Traffic
  • Weather
  • Road closures
  • High order volumes

By ordering, customers acknowledge that delivery times are estimates, not guarantees.

Delivery Issues

If there are any problems with your delivery (late arrival, missing items, concerns about product condition), please email kravreycookies@gmail.com within 24 hours so we can resolve it promptly.

Contact Information:

Email: kravreycookies@gmail.com