Privacy Policy And Returns & Refunds

Privacy Policy

Information We Collect

When you visit or make a purchase on Kravrey, we may collect:

• Personal details such as your name, email, phone number, and delivery address.
• Payment information, which is processed securely via Shopify Payments (we do not store credit card numbers).
• Order history, preferences, and any communication you have with us.

How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Communicate about your orders, including confirmations, updates, or customer support.
• Improve our website, products, and services.
• Send promotional emails if you’ve opted in (you may unsubscribe at any time).

Sharing Your Information

We do not sell or rent your personal information. Information may be shared with:

• Delivery personnel or services to complete your order.
• Service providers who help us operate our website or manage payments (all under strict confidentiality).
• Legal authorities if required by law.

Security

We take reasonable measures to protect your information, including using encrypted connections and secure storage.

Your Rights

You can request access to, correction of, or deletion of your personal information by contacting us at kravreycookies@gmail.com.

Cookies & Tracking

Our website may use cookies to improve your experience, track orders, and gather analytics. You may disable cookies via your browser settings, but some website functionality may be affected.

Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be reflected on this page.

Contact

If you have any questions about your privacy, please contact:
Email: kravreycookies@gmail.com

 

Returns & Refunds

Due to the Perishable Nature of Our Products

 

Kravrey cookies are freshly baked and may contain perishable toppings or fillings. For safety and quality reasons:

• All sales are final once an order has been placed and confirmed.
• We are unable to accept returns or offer refunds for changed minds or orders that were not collected or delivered.

Damaged or Incorrect Orders

If you receive an order that is damaged, incorrect, or missing items:

• Contact us within 24 hours of receiving your order at kravreycookies@gmail.com.
• Please include your order number, photos of the issue, and a brief description.
• We will review the situation and may offer a replacement, store credit, or partial refund at our discretion.

Delivery Issues

• Kravrey is not responsible for undelivered orders due to incorrect addresses, inaccessible properties, locked gates, or customer unavailability.
• Orders left in a safe location when no one is home are considered delivered.
• For custom delivery requests outside the standard delivery zone, any additional fees must be agreed upon prior to the order.

Cancellation Policy

• Orders can only be cancelled before they are processed for delivery or pickup.
• Contact us as soon as possible if you need to cancel.
• Once an order is processed, it cannot be cancelled.

Contact Information

For any issues or concerns with your order, please contact us promptly:
Email: kravreycookies@gmail.com