Returns & Refunds Policy

Change of Mind

• All sales are final.
• We do not offer refunds or exchanges for change of mind.

Defective or Damaged Items

• If your order arrives damaged, incorrect, or defective, please email kravreycookies@gmail.com within 24 hours of receiving your order.
• Include your order number and photos of the issue.
• Kravrey will assess the situation and, at our discretion, offer a replacement or refund.

Missed or Failed Deliveries

• Kravrey is not responsible for orders that fail to be delivered due to:
  
• Incorrect or incomplete delivery addresses
• Inaccessible properties, locked gates, or unsafe access
  
• No redelivery will be provided for undeliverable orders caused by customer error.

Custom Orders

• Custom orders (outside delivery zones or special requests) are final. No refunds or cancellations are accepted unless the item is defective.

Pickup Orders

• Customers picking up orders are responsible for collecting them during their scheduled time.
• Uncollected orders will not be refunded.